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Privacy Policy

A legal disclaimer

At 216k Escaope Room, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website and services.

1. Who We Are

This website is operated by Brothers Event Management sàrl, based in 10 rue du Puits L-2355 Luxembourg. If you have any questions about this policy, you can contact us at: 26313037 or claim@brothers.lu
 

2. What Data We Collect

We may collect and process the following personal data:

  • Name and contact details (email address, phone number)

  • Group or organization name (e.g., school or company)

  • Payment details (processed securely via third-party providers)

  • Location data (if required for gameplay)

  • Device data (browser, IP address, operating system)

  • Game performance data (scores, team names)

3. How We Collect Data

We collect and use your information to:

  • Process bookings and payments

  • Deliver game content and gameplay support

  • Communicate with you regarding your reservation or inquiries

  • Improve our services and user experience

  • Comply with legal obligations

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Your consent

  • Our contractual obligations to provide you with services

  • Our legitimate interests in improving our games and services

  • Legal compliance where required

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share it with trusted third-party service providers only when necessary to:

  • Process payments

  • Deliver digital content (e.g., email services or cloud storage)

  • Support game-related technology

All third parties are GDPR-compliant and required to protect your data.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to accept or reject cookies via your browser settings. Please see our Cookie Policy [link if available] for more information.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements. You may request deletion of your data at any time.

9. Your Rights

Under GDPR, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent at any time

  • File a complaint with the Luxembourg Data Protection Authority (CNPD)

To exercise your rights, contact us at claim@brothers.lu.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

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